Competitors Home Alarm removed by dissatisfied customer & replaced with Bosch Security System

Published 28 May 2015

Category: Home Security System Hamilton & Waikato, Alarm Monitoring Service in Hamilton for the Waikato

Our managing Partner Brendon Frost was contacted by a Hamilton home owner who has recently had a competitors home security alarm installed in there four bedroom Hamilton Home where he lived with his wife & children.

The customer was dissatisfied with the recently installed competitors alarm system as it did not provide the home with adequate security as promised during the sales process.

The competitor had told the home owner that he would get full perimeter arming of his home along with security cameras but the true reality of the situation was discovered by the customer once using the newly installed alarm system.

Reed switches were used on three of the windows which are easily overcome by breaking windows as reed switches work by the breaking of an electrical connection when a window is opened rather than being a full sensing of a zone (room) of your home.

In addition to this the competitors alarm included just two PIR sensors covering just two rooms of the four bedroom house and included security cameras considered in the customers words as “gimmick use only”. In addition the alarm base unit does not have a keypad included and is instead just a viewable screen and you must use your mobile to text in a code to switch the alarm system on and off.

The dissatisfied customer contacted the competitor and firmly requested they remove the inadequate alarm system and broke the contract during the contract cooling off period.

When Brendon from Sterling Security visited to consult with the customer he found an old Smartway Paradox alarm system in the house that had previously been giving false alarm alerts which we discovered was due to the customer having pets in the house but not having pet immune detectors.

Brendon quoted the customer on a Bosch wired alarm system with four pet friendly PIR sensors to comprehensively secure the perimeter of the home along with internal and external sirens and a base unit with a keypad. No more text messages for this customer.

During the Bosch alarm installation all the wiring from the old Smartway system was able to be reused along with some additional wiring as the old system had only incorporated two sensors.

Of note was the poor installation of the competitors PIR sensors on a protruding bracket in the hallway below an existing old Smartway sensor that they had not bothered to remove to get the correct placement for the competitors sensor.

The home owner is completely satisfied with the work from Sterling Security in quickly rectifying his security woes and providing a fully Waikato monitored home security alarm system that works as he has been promised during the sales consultation with Brendon and provides him with a secure home.

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